S K T.

A few days ago, I sent my car to Kal Tire at Surrey BC have the tires balanced and rotated. My experience there was much less than satisfactory. Here's a summary:

1. I told the guy, Manpreet(?), I also needed the spare tire inflated. I had mentioned that earlier when I called but I requested that again just to be sure. I told them I have emptied the trunk and the spare tire is readily accessible.

2. They took my car and FOB but didn't offer any kind of written job order, which is strange and risky for me.

3. After they finished the job, the priority for the guy at the counter (a chinese guy) seemed to be simply collecting payment and little else. I had to ask to see the service report, which he had to retrieve from a garbage bin!

4. When I asked, the guy had no clue as to which way the tires were rotated. He made a guess and said it was cross rotated because my car was a 4-wheel drive, which my car wasn't! He then corrected himself and said the tires were rotated directionally (same side front to back). I dodn't think he knew what he was saying.

5. The notes on the service report said there was "rear edge wear on both fronts down to cords". I checked the tires after I brought the car home and found no such wear.

6. The report stated the tires had between 3/32 and 5/32 threads. I checked. My Michellin tires has around 32,000 km and still has more thread depth than that!

7. Report said the brakes were dry. The report recommended service. At 32K odometer, my 2018 Lexus brakes are still good!

8. Finally, I asked the guy whether the spare tire has been inflated as requested. He assured me it was. Not convinced, I demanded he ask the mechanic who worked on my car (JAXU?). The guy went and came back with the assurance that the tire was in fact inflated. Well, I was still not persuaded so we both went to car to have that verified.

Lo and behold, the tire was NOT inflated.

Suffice it to say, I'm never going to KalTire again. Sloppy service! I should have known better than entrust my Lexus to these amateurs!