Danielle D.

First off, I cannot stress this enough. NEVER agree to a free trial with this particular company, even if you plan to cancel. They will charge you for an annual subscription EVEN if you canceled on the same day you made an account. On Valentine's day, I used Pickmoney to make Twitch panels for my boyfriend. I decided to sign up for a free trial to get the most out of my experience but made sure to cancel soon after. Today (23rd), I was checking my statement when I saw a charge for $131.10 on the 21st. Picmonkey still charged me despite having canceled on the first day. I tried searching for a cancellation email but suspiciously did not receive one. Today, I canceled my subscription yet again and did receive one the second time around. Honestly, I would not be surprised if they do this on purpose to mind**** customers into believing that they did not cancel after all and to absolve themselves of any responsibility. Instead of calling customer service (waste of time), I immediately called my bank to report fraud and suggest anyone else with this problem do the same.

I have a screenshot of my account settings attached below. If you notice, they do not state the date when you first signed up for a free trial. I didn't even receive the typical "Welcome!" email on the day of.

Btw, I changed my billing address in hopes that it'll keep them from charging me in the future since there's no way to remove my card or delete my account.