Danielle L.

I wanted to share for you all my experience here. I looked at this and other reviews and agonized over the very high price point before purchasing a box. Especially with the converted Canadian price and shipping cost, this is VERY expensive for a small box of snacks ($50)) I eventually decided to try one and while it is quite a delightful unique offering, they lack severely in customer service and they are a bit dishonest and sneaky. It is very easy to accidentally sign up for a second subscription (when you think you are just extending your first one) and end up with two of the same very expensive box. And if you buy one month, it automatically renews you for a second one even if you start a 3 month subscription (like I did). For me this also didn't look obvious on their hard to find/navigate portal.
It's very difficult, contrary to what the FAQ says to find and be in the right circumstances to skip a box. And when you try to work with them on the fact that you have two of the exact same very expensive treat being packed to be sent to you they simply don't care and will not work to rectify the situation at all.
To me that's very dishonest and misleading and they seem to do it purposefully. I feel ripped off, and when I planned in my bidget and splurged, I was planning to pick 4 different boxed I thought looked most interesting, instead I have two of the same box and the September box shipped before I had a change to see what was in it and select it. And they basically said oh well too bad.
For this reason, as soon as my 3 box commitments are met I will not be renewing this service.
If you have lots of spare cash and aren't picky about maximizing your spend, skipping months etc. then the treats are mostly excellent and unique. But if you think you may need any complexity or this is a big financial decision, then I would not recommend this.