Danny D.

I read a few reviews about beds.co.uk before using them, most of the gripes appeared to be with the delivery company. To confirm the delivery company didnt disappoint, miserable driver who never called me prior to arriving (I called them that morning and they said he would call when 10 mins away), it took me around 5 mins to get to the property and the driver had unloaded my bed onto the side of the road (a main road) and just say waiting in the van. I was a bit miffed but thought this was the worst of it.

Quickly erected the bed and put the new mattress on. Both me and my dad stood back, looked at the bed, then at the photo on the website and agreed that it looked entirely different, much like a cheap knock off. I was not happy at this point, but decided I could live with it.

I then laid on the bed to test out the new memory foam mattress... this is a bit hard I thought, then I realised, I could feel the wooden slats of the bed through this wafer thin (3" approx) mattress. Just to add context, I'm not a particularly big person - 5ft9 and 12stone yet this mattress can't even support my weight - horrendous.

I feel utterly exploited and that beds.co.uk are out just to make a quick buck off anyone they can. Their returns policy already stated I could return it providing it was unopened and that I'd pay £50 for the privilege. How was I to know prior to setting it up, that I'd be mis-sold a bed and given a mattress not fit for purpose?

I explained this to their customer service team. I get the feeling they deal with this a lot, as they haven't answered as single point of mine, they have said I can upgrade my mattress for £60 and that they'll give my 10% off my next order.
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This hasn't been a smooth ride, however, Jamie from beds.co.uk appears to be the man that can.

He has contacted me today and come up with a solution to rectify my issues, all being well, a replacement (different model) bed and mattress will be with me in the coming days and he has wavered the exchange fee of £49.

Jamie reached out to me and has sorted me problems.