7 months of back and forth, at no time did they offer to refund my money. Blaming the publisher.
Finally today they said it will ship FROM the publisher (ie. Please don't blame US!), and warn me that it often takes 8 weeks to ship to such a "remote location" as Canada. No matter that scores from Japan or France only take 2 days to ship here. What a load of bollocks.
Amazingly rubbish company.