Bought one of their premium bags for over $300, and the corners of the bag wore out where my laptop was rubbing against it. The bag has no padding, so it damaged the corners of my laptop when I carried it in this bag. Horrible customer service, emailed them twice, no reply. Had to complain on Instagram before they would get back to me. They claim the stand by their lifetime warranty on their products, but that's a lie. Wish I never bought this bag.