Dara S.

I have a 12-month subscription and my boxes have been coming later and later each month and spending more and more time in transit. Because of this, I was debating whether to cancel my auto renewal at the end of the 12 months - which I really didn't want to do because my dog loves the toys and treats, but I was tired of the uncertainty around when our shipments would arrive. I decided to reach out on chat to provide feedback about the shipping and to let the company know I would not be renewing if the shipping issues continued for the remainder of my subscription. I then logged into the app to discover that the agent had canceled my subscription effective immediately. Why? I had been very clear that I was giving feedback, not asking to cancel. I reached out on chat again and couldn't get anyone to respond. Finally, I reached an agent who restarted my 12-month subscription, even though I previously had 3 months left. I then ended up in a back and forth email nightmare with the company trying to get my subscription restored so that it would end when it was originally supposed to - which lead to literally every agent misunderstanding what I was asking and, right after one agent fixed my subscription to end when it was originally supposed to, another one canceled my account a second time after informing me they have no plans to improve their shipping. The only way to receive my next box and all the add-ons in my order was to restart my subscription AGAIN. I'm now back on a 12 month plan instead of having 3 months left, AGAIN, and they didn't even want to honor the free month they had offered me for literally hours of back and forth messages and hassle. I really don't understand this company at all. I've been a great customer, I order a number of add-ons every month, I have a Bright subscription and a food subscription, and yet for some reason, Bark does not seem to want or appreciate my business. A note to anyone who wants to cancel and has been unable to - just tell them you want to give feedback about shipping and they'll cancel you on the spot.

My online order was lost in transit and arrived extremely late, well after I needed it. I contacted Saks numerous times, first by chat given that I am hearing disabled, and then I was told I would need to call despite my impairment. 3+ hours and numerous representatives later, none of whom cared that I was having difficulty hearing, I was told that a return will not be authorized because my order was final sale. While I understand the concept of final sale, I expected my order to arrive in the estimated time frame, not several weeks later. This is thoroughly unacceptable and a great way to lose business.

This is legitimately one of the worst businesses from which I have ever purchased. Their customer service representatives take several days to respond if they respond at all, and their copy-and-paste answers do not address specific customer inquiries in any manner. Also, had I been aware of their return policy before placing multiple orders, I would have absolutely steered clear. In fact, the sole inspiration for my three recent orders was a promotion on gift cards ($75 for $100) and I decided to purchase two and stock up on products at what I thought would be a great savings. One order arrived within about a week, no issue there other than the fact that I genuinely disliked the products and their snow white toner turned my hair a greenish gray, but that's a risk you take when you try new products. The other two orders literally took 3-4 weeks to arrive during which time I couldn't even get a timeframe from customer service as to when my items would ship and ultimately had to purchase different products elsewhere. To top it off, they canceled an item from one of my orders, and although I paid partially by gift card and partially by credit card, they automatically processed the refund to the gift card I hadn't saved since I'd used it in full, and I've repeatedly emailed them asking for a refund to my credit card instead but they do not respond. The last of the shipments arrived today and I wish to return it without even opening the package, and had in fact asked multiple times for the entire order to be canceled when the shipment was delayed for weeks and one item canceled by them, but of course I received form responses that didn't address my request to cancel nor let me know how to return the shipment once it arrived. I've just learned that their return policy requires customers to mail back shipments at their OWN cost with their own trackable shipping label irrespective of the reason for the return, and customers have a total of 5 days to do this. I do plan to return the shipment, but I'm still going to be out the money since it'll be refunded back to the gift card I no longer have. I've sent so many emails now it's actually ridiculous and no one will respond at this point. I just want my money back and to never think about Manic Panic again. Also worth mentioning that I live in NYC and my orders that took 3-4 weeks to arrive shipped from… NYC.