I ordered color and it was stuck in Orlando for 3 days and not going anywhere. I called customer support and lady stated she would send out another batch priority mail and should have within 2-3 days. I now get notification that I will not receive it till 5 days later. I called again and they stated they only quote business days. Bottom line use a different shipping method. USPS is NOT reliable and your company will be losing money by sending out "free" hair color everytime USPS doesn't deliver.