I have sent several "tickets" to the company stating that my cutting boards came without the proper engraving (only automated responses were received back from the company). I contacted Groupon where I originally bought the certificate to purchase the cutting boards and they were unable to get ahold of MorganHillDesigns either! Not only were they promised to arrive before Christmas and came a month late, they don't have the engravings as shown on the pictures. They are cheap looking and I could not give them as the gifts they were intended to be as I am embarrassed for them.