I just sat through 5 minutes of the initial setschedule pitch. I asked some bigger picture questions of how leads move from Zillow to SetSchedule and SetSchedule to me. The salesperson told me he didn't feel comfortable saying other than "by email", it "wasn't relevant" and I was asking questions "above my paygrade". It seems the sales pitch is: the only thing you need to know from SetSchedule is 1. Sign up, 2. Pay up, and 3. No refunds. Anything else is irrelevant or for someone higher up the food chain to know.