Daryl K.

My last order from liveaquaria was 100% dead, and a day late. 75 snails. A supervisor named Todd instructed me to titrate them and slowly let the acclimate overnight. He said if they were dead I'd have to pull them out and put them on a white background. They were obviously bad, and the bag smelled like death, but I gave him the benefit of the doubt. Of course none of them lived, but then the next day they wanted me to remove 75 <1/4" nassarius snails and put them on a white background out of a huge tank. Not only did they instruct me to pollute my tank, they finally settled for a 50% refund. Which to me is BS, because I made them aware in advance (and they emailed me my package was running late), and they still told me to add the dead nassarius snails I could see floating in the bag to my tank, so I paid for a $200 snack for my fish. Will never buy again.