Dave R.

I ordered a custom tarp from this site - www.mytarp.com. First response was incredibly slow - I had to complain about their lack of response. When someone finally got back to me, I gave them my order, which was a custom sized tarp. The tarp was for a pool patio cover that I had built. It took me quite a bit of time and effort to get the tarp up and it was the wrong size. I tried to make it fit but to no avail. The company apologized but said I'd have to send it back in order for them to correct it - do you know how heavy and awkward a 20' x 14' tarp is... and why should I have to send back their mistake and wait for another one? They finally sent the tarp back (after I re-packaged the wrong one, boxed it, shipped it, etc.) and it was actually the right size! The tarp was up for about 3 days and the grommets ripped out. Guess what, I was ripped off... don't use these guys. Net, I had to put up a tarp twice and take it down - wait for a wrong order, then wait again for a tarp that would break in three days...