Dave R.

We received a letter from BJ's, advising us that our Ouaker Oats purchase was recalled. We submitted all required information and a photo of our verified purchase on the and to submit our information on the website: www.QuakerRecallUSA.com on 01/04/2024 and received an email confirmation of our submission. A month later, we called customer service at *******322, to follow-up on the status of our submission. The representative did not give any status and only indicated "someone" should be reviewing our submission and issue a refund. To date, nothing.

Rock Auto just lost tons of customers, due to their unethical business practices and greed. They do not care about their customers and have "policies" to protect themselves from giving customers back their monies, when Rock Auto does not follow through on shipping items on time - and refusing to give any refunds on shipping. Rock Auto does not care when customers need an item in a timely manner and causes an inconvenience to customers. Rock Auto refuses to take responsibility when items are not delivered on the proposed date (when we paid for shipping) and Rock Auto never updated tracking information. Furthermore, Rock Auto will require you to pay for additional shipping to return an item they did not deliver on time (when we paid a specific amount of money to receive the item on an expected date) and then we no longer need the item - since Rock Auto forced us to search and purchase the item elsewhere. Rock Auto did not update the tracking information and we had no idea where the item was and when it would be delivered. When we voiced our complaint through an email, since Rock Auto are cowards and hides behind emails and refuses to provide a customer service telephone number….and their email response to our complaint- was basically expressing the fact that they did not care and it's too bad for us, because they don't "guarantee" anything on delivery dates and it's not their problem and they WILL NOT REFUND SHIPPING and we would be required to pay for additional shipping costs to return an unopened package. They have no sense of professionalism, ethics, or decency….Rock Auto is a company out for pure greed and only cares about themselves. Best believe, we will never purchase anything from Rock Auto
Again, we encourage everyone to purchase your auto parts from respectful and reputable companies - and that is not Rock Auto.