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The Grommet took my order, charged my credit card, and then never delivered a thing. I sent two e-mails asking about the status and they never replied. Finally, after almost a month, I got through to someone at their *******140 number.
The person I talked to flat-out lied, claiming The Grommet had canceled my order the day after I placed it, had sent me e-mail to notify me, and had refunded my money.
It wasn't until the day after that call that The Grommet actually issued a refund and sent an e-mail saying the items were out of stock. Clearly, if I had not finally gotten someone on the phone, The Grommet was going to ignore my e-mails and keep my money forever.
Tip for consumers:
Do not order from this company. They'll ignore your attempts to get customer service and keep your money for as long as they can.
Products used:
None. They never sent anything.
Dave S.'s review of The Grommet earned 3 Very Helpful votes
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