Dave W.

Please do not use these guys to book your vacation. They basically stole money off me. I had booked a hotel in Mexico with them, and had received a email stating the dates and times of the booking, plus the price I had paid. I then noticed that another site had the same hotel at a $200 discount to what I had just paid. I recontacted Booking.com to see if there was anything they could do. I was told that they would not match the price exactly but would give me a special members discount of $160, which would be credited back. I felt this was a good solution. I then received an email saying my reservation was cancelled. I phoned back again to query this, and was told that a new reservation was coming my way. The only problem was that I had booked for January, and the new dates were in July. I told them this was wrong, and they explained the only way I could get back my $160 that was promised was to travel in July. No matter how many times I tried to explain that we had no intention of traveling in July, they refused to believe that the discount was for my original January booking. They then wanted $350 more to re-book me onto my original date. When I refused to pay, they cancelled my reservation, and charged me another $50 cancellation fee, even though I had never cancelled the original reservation. Over the course of the next day I was hung up on, placed on hold for 45 minutes, and laughed at. No help at all. Now I do not have a reservation and am out $50 US.
On top off that they still have not refunded any money at all to my credit card. I now have had to involve the bank.
Worst travel experience I have ever had. I also tried leaving messages with executives of the company, but of course no one ever phoned back. Beware