david.hynes g.

PostNord is by far the best-known delivery service in Sweden and by far the most incompetent. Perhaps PostNord's domination of the market has made them complaisant as their delivery men don't seem to have the wit or inclination to get into the locked retirement home building in which I live. A case in point is a packet I expected on February 14th. We have an access security system here that all other delivery service operatives seem to know how to use. But not PostNord's. I got a text message on February 15th saying that the delivery of a packet addressed to me had failed because I wasn't available. I was. I'm always available, charged mobile phone in hand. To get my packet I would have to trundle my rullator up the hill to the nearest convenience store where it had been dumped. I rang PostNord and that isn't easy. Getting through the menus of options and the inevitable long queue to talk to a human being was dispiriting to say the least. Dispiriting and futile. I sent emails and tried phoning again. That time I was told that I could order another delivery, but it would cost me 120 kr. I gritted my teeth and agreed. I wanted that packet. Several days later I got a new text message saying that the delivery of a packet addressed to me had failed … need I go on? I got my packet eventually as a young member of staff here very kindly went to pick it up from the convenience store where it had been dumped a second time. I've learned my lesson. And that is PostNord — Never Again!