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I just lost my job. Its stressful enough, but now I can't afford to go on vacation that I booked. Every hotel and car agency took compassion over my situation and issued a refund, except Hotwire. I used five different booking vendors (hotel, air, car) and each one gave me a refund; even those with non refund policies had understanding. Not Hotwire. Oh well I won't be using them ever again.
Tip for consumers:
I lost my job; Hotwire had no compassion or sympathy. Forget it no refund.
I'll never use them again.
Products used:
car rental
Travel is expensive; sometimes things change and flexibility is required. Forget that here. They give you a refund window and its short. If you need to change; out of luck.
I'm not using them again. I lost my job; explained to the customer service. No compassion for a reason to accommodate an exception to their policy.
Update: they did give me a refund. Maybe they are decent people after all. I'll update once my credit has arrived
Tip for consumers:
don't use this site; many other travel sites are the same price but better return policy
Products used:
travel booking hotel
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Hi David,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.