David S.

I bought iPhone that was advertised as a Verizon phone, but it was still locked by another carrier. I went through their chat and sent them a bunch of pictures of what I was seeing on the phone, they told me to return it and they would inspect it further. When I told them I was really unhappy about that (because I needed the phone immediately) they removed me from the chat and put me back in their queue. I eventually took a stab myself and went to AT&T to request an unlock — and I guessed correctly that it was AT&T previously. Within 5 minutes I unlocked the phone myself! The decluttr chat was completely useless! Their ad was misleading. The whole experience was terrible. Strongly discouraged to ever buy from decluttr again. We aware, they are VERY risky to purchase from.