David B.

I called to find out the status of part of my order. Was told it was cancel because it was out of stock. Yet when i checked a few days ago it showed one of the fish still available. I told the customer rep that I would never buy from them again. She actually got sarcastic. I have bought fish from them for years. Definitely gone down hill.

If I could give a ZERO, I would have. Ordered $97 dollars of raspberry bushes. ALL IN STOCK when I ordered in Feb 2022. Now the estimated delivery is JUNE. I tried the chat on there website only to be told NO ONE was available. I explained that I wasn't happy with the delay. I got an e-mail back telling me exactly what I saw on the web site for deliver from
Sincerely,
Parveen #4620
Customer Service
I called customer service and talked with Glen, He told me he'd put a "rush" on the order. I felt like it was a trained response tactic to get me off the phone. So I ask. His response was all the phone conversations are recorded. I then asked will it change anything. He told me he did what he could do. So now HALF the growing season is over before the bushes are estimated to arrive. Won't buy ever again, Hope this helps Dave from Rochester NY