After telling a sales person what I needed a new computer for the sales tech recommended a HP computer and microsoft up grade to the operating program. After spending 21/2 hours with a microsoft tech the program couldn't be loaded onto the computer according to the microsoft tech. When I took it back to FRY'S ELECTRONICS on I-45 in Houston where I was told to buy it, one of the manager told me all I needed to do is buy a external dvd unit to down load the program. The manager also told me no refunds on opened programs even though Fry's personel told me I could use the codes to down load on line. It cost me $135 but Fry's will lose a lot more than that in potential profit. I'll not only bad mouth FRY'S every chance I get, I'll never darken the doors of FRY'S ELECTRONICS again.