David F.

I own part of this mix up, but so does DK. I was looking for a black mailbox key and found this on DKH's website: https://www.dkhardware.com/kaba-ilco-1646-xcp10-key-blank-for-usps-mailbox-pack-of-10-product-*******.html. It's a black key right!?! Brass colored keys showed up. I chatted with customer service rep who agreed it looked black. She directed me to drill down into product description and see it's brass colored. Ok, my bad. But the image was definitely black. The keys cost $9 and DKH charged me $9 to ship. In order to get a refund I have to pay to ship the keys back, let's say $3. All this trouble to ultimately take a net loss of around [
~ $12. DKH did not offer any consideration despite their own admission that the image did not reflect the actual product. Sure, it's not that much money, to me OR TO DKH, but there is principle. Do better DKH, get your website squared away, and own your part. I'm just disappointed in this experience.