Placed an order on Sept. 19 and they almost instantly had a shipping label made. Weird right. Per their site saying how long it takes to full. I waited till the first week of Oct. Till I sent emails to customer service to no prevail. Sent emails to owner to no prevail. What waist of time and money. Even the U.S. P.S. States they never received it. She is going to be surprised when we are FACE TO FACE.