It has been an all around terrible experience. I sent them my phone and they said it was sim locked, and low balled me. I immediately called ATT and got it unlocked. (Didn't know I had to actually get it unlocked) I sent the email back say the issue is taken care of, at which point he lowballed me again. We finally negotiated on a price 8 days ago, and still haven't received payment. I've reached out several times on their text line, as well as email, and no one will respond to me.