David L.

Don't book flights from Cheapoair, the worst agency,in the world! I booked two flight tickets to China for $1,985.98 Cnd each for my wife and I from Cheapoair online one week ago. After received the booking details, I found I made mistakes about our first names and called Cheaporair right away to correct them. A lady in their office told me they could do nothing but gave me the phone number of Carrier, Air Canada. Air Canada explained to me, to solve this problem, Cheapoair should cancel the booking first and re-book with the right information. I called Cheapoair again. They told me I had to pay again with $200 more to make a new booking with same travel schedule, then they would try to cancel the old booking and give me the credit, for which they could not guarantee, and I need to pay $150 for each ticket. (They even refused to send me an email with this arrangement.) I had no choice but agreed to pay for another booking. Then a guy asked me to pay $200 more for each new one. He tried three times for the new booking but didn't get it through. I told them, the Carrier's system already had my information, such as last name, date of birth, credit card information, and travel schedule, so to avoid repeat booking the computer would reject the new booking unless the old one is cancelled, as Air Canda explained. They refused to do it and asked me repeatedly to pay for a new booking! I lost more than $4000 Cnd for booking flight tickets from them! From my experience you can see what kind of company Cheapoair is. I will never book flight from them again. Be careful when deal with them!