David N.

I ordered a refurbished google pixel 5 from phonebot. I didn't receive any confirmaiton and needed to call 3 times before i was sent confirmation. I ordered express shipping but the phone hadn't been sent a week later with no explanation. I called every day to ask for some tracking information but was given "oh its still be processed, just wait" answers each time.
I asked for a full refund as they hadn't even attempted to send me the phone at this point. They claimed to process the refund that day. A week later I still had not received any money back. I called and they promised to process it again and call me back. They called back to offer me the phone with a free charger. I declined this generous offer and requested a refund again.

Simply put it was impossible to get a straight answer out of them and had to call several times to make any progress.
Don't buy from them.