Pubby customer-service will answer but may take time. However, with more participation, I believe it will change for the better. I have only two books now. I had found that many review sites are very expensive. Very. And, If your book needs work they will certainly tell you about it and then the review is all but trash and no refund. Pubby has genuine verified reviews. I never give book free. I never go above 2.99, though, and I hardly ever purchase a book priced more than 2.99 US dollars. I have read some amazing stories on Pubby and some real stinkers. I find the platform fair and genius. Only thing. On a book more than ******* words. One week or a bit more to read. Many have a life, and I want my book to be read. I hope this note was helpful. Indie is far from easy. Good luck to all.