Dawer A.

Highly disappointed by their service and customer support. It's been almost 4 weeks that I am waiting for reimbursement of my amount which I paid extra ($93.36). The extra amount I paid was not because of my fault but due to their negligence that a company which does not ship to my country was shown as a method of shipping. They said that will reimburse the amount within 3-4 weeks, but they didn't. I have contacted them time and again but they only say that they have sent a follow up with accounting. Now they are not even replying to my emails. Highly unprofessional and unethical staff. A bunch of thieves who steal customers money. No wonder they have so many negative reviews.

My experience with Ship7 has been horrible. After clearing payment on 19 April 2021 they shipped my package via DHL Express. However the package was returned to them on 20 April 2021 because their incompetent staff wrote wrong contents of the package on waybill i. E. Lithium ION Batteries (it was an ipad cover), knowing fully well that DHL doesn't ship lithium batteries. I told them countless times that the package has been returned to them, to which they always replied that we have not received the package and I should wait. Even after lapse of 3-4 days they told me that they haven't received any package and have raised query but no response has been received from DHL (putting blame on DHL). I requested them to call local DHL office for proof of delivery which will hardly take 5 minutes, but they didn't and instead told me to wait. Nevertheless, after hectic efforts on my part I was able to get Proof of Delivery from DHL and emailed it to them which proved that they have actually received the package on 20 April 2021. After that they told me that they have received the package at their old warehouse (address was written on proof of delivery which I emailed them) and would ship it immediately. The issue here was that they shipped my package from their old warehouse (Mayhill St Saddle Brook NJ), so it was returned at the same address, its common sense, but they didn't even bothered to check. It took a person sitting in another country to arrange proof of delivery for them to make them realize that they had actually received the package.
If they really wanted to help me they would have easily obtained proof of delivery from their local DHL office but they didn't, instead I arranged it for them. Once the payment is done and a customer faces any issue they are not bothered to resolve it. Even though they open all packages, still their staff is incompetent enough to write wrong contents of the package on waybill. It's because of companies like Ship7 that customers don't have trust on other such companies. At least I am not using Ship7 services in future. Advice to all people here is to read negative reviews, it will help you in avoiding the same mistake we have committed.