Dayne P.

I have had my Sling sub for several years now and been pretty satisfied until recently. I am not sure if it is Dish taking it over or what, but it has become increasingly difficult to make changes to my account. I am in the process now of canceling my add on Sports sub because there isn't really anything I am interested in watching on that addon right now. You are supposed to be able to change your addons or add to them on the site, but there is no option when you go to the addon section to cut that package. Trying to get anyone to help you is a maze of chat bot gibberish and or long waits for a human on chat. Their live chat is a never ending wait. See attached image, the live chat refreshed every 5 minutes with a message saying it would be a 20 minute wait. Forget calling the number listed on Google, you get a DishTV recording and no option for Sling. I was able to finally find another number for Sling itself, but when I call I get a recording that nobody is available to help. I am probably going to go to YouTube TV, they have local TV options and all of the channels I want that I can get on Sling. Ridiculous.

I had gone back and forth on what ring to buy for my girlfriend and input my order multiple times. Well, apparently on the last instance, I selected the wrong gold. I have recommended the site include a page listing the specifications of each order prior to making the order final, maybe they do that. But this issue was probably on me for not ensuring the ring I ordered was exactly what I wanted. I reached out to the company using the email they provided and they got back to me very quickly. I had to eat the shipping cost to send the original ring back, but again, this was my fault so that is just part of getting what I actually meant to order. Sent the original ring back and within a week or so they sent me the ring I actually wanted. I was skeptical that they would follow thru on their promise to replace it, but they sent emails every step of the way so I knew exactly where things stood as far as my return and when the replacement would arrive. Now, I just need to see if my GF likes the ring, she picked it out, so hopefully she will be happy with the actual ring once she sees it. I would just say if you are skeptical that they will follow thru on their promises, they did with me and I would not be leery about buying from Moon Magic again.