deanne b.

We had a water leak loss on April 2,2023 - it is now December 19th - and the house is still in shambles. Vault hired a terrible clean up/demo company - so we ended up with a massive mold issue, and they had to hire a second company to basically tear the house down to the studs (It's 12,000 sq ft, and 3 story) Our bathroom tiles popped out, due to the water logged drywall, the wood floors buckled, etc. On top of that the 2nd demo company has NOT been paid anything (they were done in July or August). The Restoration company has NOT been paid anything, nor has Vault talked to them about the estimate they submitted for review in early August! I get promises for updates, which are not met. I am ignored until I email or call. And then I get a promise for the same update in another week. I am told payments are made, and then weeks later told payments WILL be made. So far, NO payments to the contractors, (other than a few small cleaning bills) I am so frustrated after 8 1/2 months - and there is probably another YEAR to go.