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A high-net worth P&C insurance company with promising success due to their age and market entry, but currently providing poor quality service by hiring a lot of college grads with no industry experience and working them to death without licensing. Competitive rates for HNW clients in certain markets and products, but don't be shocked if there is ever a payment issue and you have to wait several months for a resolution while they track down the paper trail. Highly disorganized, but will certainly be a company worth partnering with once they sell out or merge with a more established entity and establish some type of workflow structure.
Tip for consumers:
Don't be fooled by a friendly voice answering their customer service line. But do be patient and persistent in pursuing resolution to any problem. Lower level employees certainly mean well, but are inadequately equipped or trained to provide a timely and satisfactory outcome to even minor complaints/concerns.
Romy D.'s review of vault.insurance earned a Very Helpful vote
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We had a water leak loss on April 2,2023 - it is now December 19th - and the house is still in...
We went with Vault despite its ratings downgrade. Two years in, with no claims and full payment...
