If I could give zero stars I would. This place is so scammy.
Rumours sent me products that were expensive yet cheaply made and did not look or fit like the photos they advertised. I followed their return policy to a T and returned the two items unworn with tags attached in the original packaging.
After weeks, they only refunded me for one item and claimed never to have gotten the other (they were in the same package). They completely ignored my communication asking how that's even possible and what we can do to solve it.
USPS said the package was delivered successfully and that there were no damages. After experiencing Rumours' selling process, it's clear to me that there was an error made in receiving inventory. I say this because they would send emails to me apologizing that items would not get to me on time even thought I had already received the items. They have no idea what inventory they have and who they've sold what to.
They blocked me on social media after warning people that you can't trust that the items will be what you ordered, nor can you trust their return process.
They completely ignore communication (they don't have a phone number) and will leave emails unanswered until you hound them on social media.
Never in my life have I left a review like this, but now I am out of both the money and the clothes and they couldn't care less. Don't shop there.
Hi DC.,
I am the Director of Customer Service at Rumored. I would like to thank you for taking the time to leave valuable feedback and I apologize for the experience detailed in your review. I am very disappointed to learn that our support team did not handle your case with the care and efficiency that our customers deserve. I understand that you may be frustrated, but if you could please give us the opportunity to correct the issues with our service, we will do our best to make the situation right. Please send me a private message to kiana@shoprumored.com with your customer information, so I may assist you.