Dean D.’s Reviews of Pelican Parts & more

Dean's Profile

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Auto Parts

1/28/22

Ordered parts and paid for priority shipping so I can receive the second day, oh well they decided to cancel the order after payment. Why! Because they can only ship the to the address on the bank card. I never heard of that in my life. So my promise date was compromised. I purchased the parts from the dealer at a much cheaper price. And less aggravation.

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Michael M. – Pelican Parts Rep Over a year old

Hey Dean,

Thanks for taking the time to leave a review. I am sorry we did not live up to expectation on your most recent order with us.

Cyber fraud is increasing on the rise. Fraudsters get more and more creative in ways to commit credit card fraud. At Pelican we are aware of this and take every precaution to keep our customers safe.

We currently take into consideration several points of information to verify the security of a transaction. If we are able to verify enough information we can ship to any address a customer requests. On occasion our customer protection team has an order that for several reasons they cannot be validated back to the credit card holder. Cases like this are extremely rare as 99.71% of all of our orders are processed without any issue. That includes orders not shipping to the billing address. If for some reason information cannot tie back to a card holder our team may ask if you would like to ship to your billing address or other additional information to help verify an identity. This helps us to protect card holders and ensure that it is a legitimate transaction. This is for our customers protection in the event that a credit card may have been compromised. I can fully understand how this can be frustrating. Unfortunately, in these times we must take every precaution to ensure transactions are safe. I hope this explains a bit on why our team asked if we could ship to your billing address. My apologies again.

I am glad you have been able to source your parts and get your car back on the road. If you are willing to give us another opportunity to earn your business please reach out. I would be more than happy to assist you personally and make sure all goes smoothly. I hope other than this experience your Friday is going well. I wish you and your family a great weekend.

Take Care,

Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com