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We bought two pillows for almost $90 with the information on the website telling us we could return them if we changed our mind - we had to cover the shipping to Lithuania for $450 for a box that was 11x11x4! I vacuum-sealed them and did everything I could to cram them into a tiny box but that is ridiculous.
I called customer service and they did nothing to help.
Debbie D.'s review of Derila earned 3 Very Helpful votes
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Hello there,
We appreciate you informing us about this.
We deeply apologize for falling short of your demands. To raise our game and ensure that this doesn't happen again, we will take this criticism seriously.
Please provide the following details so that we can assist you:
· The email address you used to complete the transaction.
· Bill No.
- Complete Name:
If at all feasible, kindly send an email with more details about your experience to support@derila.com.
Regards,
Customer Support at Derila