Debbie K.

I ordered what looked like a gorgeous platinum blonde bobbed wig for £65.00 from what I believed was a UK web site.
A couple of weeks later this short, ginger monstrosity arrived which looked like Anne Robinson on a bad hair day. It was nothing like the style or colour I had ordered.
I contacted Wigsmart "customer services" straight away explaining they had sent me the wrong order and for them to provide a postage-paid returns label so I could send it back for a refund, as it was THEIR mistake.
They asked me to send them a photo of the wig as they claimed it was what I had ordered. So I sent them a screen shot of the wig on their web site as well as a copy of my order so they could see for certain the style and colour of what I had been expecting. I also sent a photo of what I received.
They said they could not accept the wig back because it was "custom made" for me and they had lost money making the wig. I told them it was NOT was was advertised and NOT what I had ordered and I demanded a refund.
They followed with a series of nonsensical emails, some of which were obviously copied and pasted from previous emails, irrespective of my comments or questions. They all contained the annoying "we hope for your understanding" as well as the ungrammatical "for your order, the wig is indeed produced with the colour you chose" even though the screen shots and photos showed to the contrary.
It was obvious they had no intention of helping me, so I reported them to PayPal, and sent PayPal copies of my order, the photos and the series of ridiculous replies.
PayPal found in my favour and obtained a return address for me. I did have to pay £9.75 to send the item Royal Mail international tracked, but once I had sent the tracking number to PayPal the £65.00 was refunded within a couple of weeks.
The whole experience has made me a wiser person, and now I always seek out customer reviews for any online company before buying from them for the first time.