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Debbie M.

Contributor Level

Total Points
83

1 Review by Debbie

  • Garnet Hill

4/26/23

Wow! I give this company zero stars. Customer Service is basically a JOKE and non- existent! If you get what you want and like it no problem but if you need to return something for any particular reason. Well good luck with that. There is absolutely no communication with this company at all. I returned two dresses and almost 2 weeks later, I have heard nothing from the company and no credit yet. After trying two weeks to finally reach someone at customer service, the phone rings and rings and rings. And then you are on hold forever. Neither customer service associate could even answer any of my questions, I heard excuses that the system was down and they just don't have that information on them and there's no one that can answer my questions. Poor poor excuses! I finally got someone today that did admit they got the dresses and that an invoice was made for my credit although I have not seen it yet, I will wait the 5 to 7 business days and call back if I don't see it. I will never order from this company again! Please please think about it before you make the same mistake!

Tip for consumers:
Poor customer service!!!!

Products used:
None

Value
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Debbie Has Earned 3 Votes

Debbie M.'s review of Garnet Hill earned 3 Very Helpful votes

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