Debbie P.

I was excited to get my Nortictrack treadmill. It was easy enough to place my order, go figure. When I ordered my Peleton bike, the delivery was simple and they set it up, not with Nortictrack, we had to convince the delivery guys to take it down stairs. When I got it, the cup holder was cracked and the serial number was rubbed off. My machine stopped working, the motor did, I had to reset it 5 times to work, then I had problems with the software, I
Fit, it would not go to the home screen, and still does not. I called and they make you go through a series of troubleshooting which involved getting a screw driver and removing a panel, not usually a problem, but I am way to busy for that. I tried to call tech support, on hold for hours, I literally have screen shots. I have decided to return it, but that has been a nightmare, I finally spoke to someone and they sent me an email and said they would be in touch to schedule delivery, meanwhile it has been over a week and a half, and no one has called, so I am again on hold with billing, I am at 12 minutes and waiting as I type. Oh, and I have to pay $574 to restock the lemon I was given. I am so very disappointed, and I have been flexible with Covid, but this is not the way to run a company. You need to get your act together, with customer service. Very disappointing. You are willing to be the best in the industry but your customer support and policies are horrendous. Peleton was such a better experience bar none. Too bad, I like the treadmill, but it is not worth the headaches.