Debbie R.

Used 4 times and each one was perfect. No complaints and always responsive and nice both on the phone and in person.

Ordered many times but had to call this time to update shipping address again since their site doesn't update each time and reverts back to old address. My fault I guess for not checking every time. I called to get it updated and rude rude rude reps said too bad, you have to call shipping company ONTrac who was even rudder and like I guessed they would not alter shipping without talking to vendor who would not call them. After multiple attempts to get my package correctly delivered it was sent to old address and Zulily left it up to me to fight it out with On Trac. The reps were all rude but one.

A package was supposed to be delivered to my new address after Zulliy sent the wrong one to Ontrac and low and behold even after getting the new address days before they still delivered it to the old address. The driver apparently does not have a way to receive communication from the cooperate office so he didn't get new address somehow. I had it in writing and over the phone confirmed 3 times. Now I ask them to go get the package and redeliver and NOPE, can't get a hold of driver for 3 days. More than 8 calls over 3 days and rude reps, no return calls and no package. I finally drove there and got it over 45 minutes away. Worst ever.