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This is an unethical company. They automatically send you 4 pillows and 4 extra cases. I called within 10 minutes of placing the order and they said it was too late. That's totally impossible to do but when you are a thief, liar and corrupt They think they are getting over on us. I hope they get what they deserve. $150+ to ship it back to Lithuania. Another part of the scam. DO NOT BUY ANYTHING FROM DERILA.COM! TOTAL SCAM!
Deborah L.'s review of Derila earned 2 Very Helpful votes
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Hello,
We would like to express our heartfelt gratitude for bringing this to our attention. We understand that the situation has caused you inconvenience and frustration, and we are truly sorry for any distress this may have caused. Your feedback is of enormous value to us, and we are committed to using it constructively to improve our service and ensure that our clients receive the best possible experience.
To assist you further, we would be grateful if you could provide us with the following information:
- The email address used to complete the transaction
- The billing number
- Your full name
We also invite you to share any additional information or details about your experience by writing to us at support@derila.com. We want to fully understand your situation and work towards a resolution that meets your satisfaction.
We appreciate your patience and understanding, and assure you that we will do everything in our power to resolve this matter for you as quickly as possible. Please do not hesitate to contact us if you require any further assistance.
Warm regards,
Customer Support at Derila