Debra F.

Was customer with TMobile 16+ years. Never late and always paid. Recently found another phone company for half the cost and almost same benefits. Gave TMobile chance to keep me as customer. They said no to price match. They basically said they couldn't help me. I said ok, so I went with the other company. When I called t mobile to get my port pin number, I told them do not cancel my account. They assured me they would not. During transfer of my old phone number to my new phone (purchased from new company) there were some connection issues. My new company figured out the issue and all was good. So a couple days later, I called t mobile to then cancel my account with them. They told me my account had been canceled the day I received my port pin number even tho I was adamant about them not canceling my account that day. This most likely was what caused issues with getting new phone set up and also I found out TMobile had also deleted my online account so I couldn't pay my last bill without calling a rep over phone. (Their TMobile autopay over phone failed so rep had to take payment info over phone which made me nervous.) The first two calls to their reps sucked. The reps didn't follow thru and did not listen. I hope the third one is good as he sounded. He at least was an American and he did send me email like he said with payment confirmation etc. TMobile coverage was good in city but rural areas not so hot. Overall, what you can bank on with TMobile is they will not listen, what they say and do are two different things, they don't value their good customers, they will waste your time asking you what they can do to make their service better, when they first should have been addressing your issue, and if it can be screwed up then you can count on TMobile to screw it up. Mistakes happen. Consistent incompetence is unacceptable. When TMobile says they are sorry they couldn't care less, just empty words

Chewy used to be a great and fun company to do business with. It was a pleasure to spend my hard earned money with them. I used to spend around $150 -$300 per month with them. (Keyword, USED to.) In the last several years, that has changed. They have become one of the worst companies to do business with. In my opinion and experience, their shipping departments are run and staffed by idiots. I only conclude this as so many many times I have requested common sense packing and so many many times received crap as a result of their lack of packing skills, or lack of caring, vindictiveness or who knows what. I am tired of the canned responses, the lack of urgency in that THEY messed up and are taking their own sweet time in getting your replacement order and/or refund to you, Oh NO, they can't get you your replacement order any sooner sorry, OH NO, they can't ship in smaller boxes, it just CAN'T be done. (me eye rolling) Chewy has turned into a CAN'T company and while they do eventually send a replacement order, and refunds, (you best watch your method of payment closely and let them know you are watching) Chewy has turned into a HUGE time waster for me. The "customer service" reps always say, OH we are forwarding this to our "higher ups" so the problem can be resolved. Well, since the shipping problems over the past several years have never been resolved it leads me to believe their "higher-ups" have their heads up their asses. Nothing ever changes. Shipping issues continue to happen. I wonder about all the positive reviews they get. I mean really, I have been a customer for many years and they treat me like crap. I tend to think Chewy churns and burns customers, in that you may, as a new customer get great service, till you don't, then welcome to the Chewy Pewy club. I have to waste huge amounts of my time to get them to do their job in an acceptable manner, which in itself is unacceptable. You would think that the CEO, Sumit Singh,(in charge since March 2018) would address these issues, but then, perhaps, he is too HIGHER UP to bother with us lowly customers who keep holding out hope that Chewy will become the great company they used to be, before they got sold to PetSmart. Chewy has gone from a reliable honest company to an unreliable company and while they do, once in a blue moon, get it right, most of the time anymore, they get it so wrong it is not even funny. My desire is that Chewy get their act together and become the reliable, honest company we all used to love. I am pulling for them but I will admit my patience is close to running out. Pics below are the most recent shipment I receive today that about sent me over the edge after years of putting up with Chewy's incompetence in the shipping area. I had 6 cases of Authority canned cat food and one bag of Purina One dry kibble. I requested they pack it in two smaller boxes and they said they could not do that. (Doesn't make sense.) I requested extra packing and as you can see, not a lick of packing material anywhere. In fact, they used the PRODUCT as packing, (see two flats on their sides) This order was "fullfilled" from their Goodyear, AZ location. I cannot tell you how many times in the last several years, I have had this very problem. Over and over and over. Once in a while the product arrives ok but mostly not. I finally told Chewy, anytime I get an unacceptable order, I will call them every single time for a replacement. Unacceptable as in not something I would place in my cart if shopping in person at PetSmart. I would not buy bashed in cans. Of course, they are sending all my info to the "higher-ups" and refunding my money and sending me out a replacement order that will arrive in 3-5 days. Refund 3-5 days as well. So you say, what are you $#*!ing about then? It's really very simple, tho Chewy makes it so hard... I just want what I ordered, shipped to me in the time frame promised, in good condition. If those conditions were met the first time, then Chewy would have a happy customer, and Chewy would save money by not having to redo orders. Geesh... it isn't rocket science. Just do it right the first time, Chewy. Come on Mr. Singh, bring back the Chewy that we all loved before the buyout. Thanks for listening.