I was very Leary in giving out my personal info and allowing someone access my computer. I even questioned the validity of the person whom I was talking to but I eventually came around. The tech I spoke with is Dominic Holmes. He kept his cool even though I'm sure he had to be saying to himself a few choice words, and he resolved the problem and I feel really guilty for giving him a hard time. You have to be careful... any how thanks Dominic for your help. I