Mistplay uses Prepaid Digital Solutions (PDS) for the gift card you can redeem. I have repeated to PDS 3 times now via email that I have waited the 20 business days to get my pre-paid Mastercard and they keep sending the same automated reply that I should wait 15-20 business days. What a scam! Heed the warnings. There's no wonder it's a one star rating company in satisfaction. I feel I wasted months and hours playing games on Mistplay for nothing! Oh and by the way, when you redeem a prepaid Mastercard gift card you get money deducted. I ordered a $15 card and they docked me $3! What a rip off!