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Melissa in Customer Service is fantastic. Answered all my questions. Love ordering from this company
Have purchased from here before and was always very happy with my purchase.
I've notice that if you post a max bid, you'll never get it for any less. Right before the auction ends, the bid seems to miraculously go to just under what your max bid is. Seems like a scam that should be reported to the State Attorney General's office under Consumer complaints. The form is online at their site. Also, I expected a "Buyers premium", but did not expect a "Lot premium". The Buyer's premium + Lot Premium increased my final bill by 21%. Seems excessive and a backdoor method for MacBid to increase their take on each item. My fault for not investigating further before bidding on anything though. I have a couple of more items won in a subsequent auction. Based on other reviews here, I'll be surprised if either of them work. Definitely a lesson learned!
Tip for consumers:
Never place a max bid and be prepared for the final bill to be significantly higher due to Buyer and Lot fees.
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The first purchase went so well and worked so nicely that we are ordering another set. Thank you!
