My recent order was aimed at taking comfortable, coordinated underwear away on holiday.
However, when it arrived, one pair of briefs (never worn) were clearly faulty - the side seam had come apart. (photo attached) I requested a replacement pair of briefs - as soon as possible!
Damart arranged free collection of the faulty items... and I've heard nothing since. On contacting their Customer Service, ( at 13 pence+ per minute) they explained that this can take 3 weeks. I'll have returned from my holiday by then! I'm still awaiting either a refund or replacement.
11 August: I received a refund for the briefs. But I had requested a replacement on my return form - What use is the bra without the matching briefs? (I had to pay £3.99 delivery for my original order.) It was clearly cheaper for Damart to give me a refund, rather than provide the replacement (where they would also have to pay for postage.) I will contact them and ask for the replacement instead of the refund on Monday.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26662572, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service.