Denise L.

I'd give them zero stars if I could. I ordered a pet pillow and was very excited to give as a Christmas gift. It came and the dog's ears were cut off in a ridiculous triangle. The dog is a Pomeranian-Papillon so important that the ears were not cut off. Also, one of the legs was cut off. The face was BLUE where it was supposed to be black. BLUE! Looks like they ran out of ink. I have been trying to resolve this issue for almost two months and they refuse to either re-do it or refund my money. AVOID this company! It's also in China even thought they look local. The pillow was STINKY when it arrived. Awful product and even worst customer service.

I ordered a part and was sent an email saying as a first time Buyer that it was on hold since I was getting the part sent to another address that differed from my Credit card. I was told to add an alternate address to my credit card which I did and was told the order was processed. The company did IMMEDIATELY charge my credit card. The part was ordered and 13 days later i had not received it nor received a tracking order. The only way to reach them is through email. I finally get a call saying that they want a photo of my driver's licence. 13 DAYS LATER! What a waste of time. The car part which I needed was not sent, nor did they bother to contact me until I contacted them but they had no problem charging my credit card. I'd never use their services again.