I ordered a personalized picture frame for an anniversary gift. The package arrived in the mail promptly. I was so disappointed when I opened it and realized I had made a mistake when filling out the form online. It was engraved with the wrong year an it was completely my fault! This was Tuesday and the anniversary party was Saturday! I called customer service and talked to a very helpful man named Bud. He had a replacement made with the correct year and express shipped it free of charge! It arrived Friday and was a beautiful frame. I will definitely be shopping with gifts.com again!