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derek c.

Contributor Level

Total Points
80

1 Review by derek

  • Cover & All UK

5/21/21
Verified purchase
• Updated review

Ordering process was so long ago I can't remember how it was but my whole experience was defined by the dreadful delivery service.
I was given a date for delivery and then a couple of days after that had passed I was told that my covers were ready to be shipped, it then took 4 days to get from India to Glasgow and another 6 days to be delivered and even at that the driver turned up with no warning on a day when there was no delivery scheduled.
I doubt if I will use the company again after this.

I can't rate them, they did not reply.

Reason I chose this business:

They were the only company that would make the size of covers that I wanted.

Service
Quality
Ordering process is a bit slow and clunky
4/20/21
Verified site experience
• Previous review
Thumbnail of user nishants25
Banner B. – Cover & All UK Rep

Hello Derek. Thank you for the rating and feedback.

We are sorry for any difficulties you faced while placing your order. Besides providing high quality products, we also want to ensure an easy ordering process.

Our website is optimized for fast browsing on all major web browsers including Google Chrome, and our page load time is closely monitored. The problem you faced may have been a temporary issue. Typically, using a different browser or clearing your browser's cache & cookies also resolves the problem. If your system has not been rebooted in a while, it helps to restart it before trying again.

Our support team is available 24x7 via our phone and chat helplines for any questions you may have before or after placing your order. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.

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