This is a p2p exchange for a BTC, BCH, and Eth.
I have done about 17 trades to date. All went through smoothly except one where I had a problem with a seller who failed to authorize the transfer of the coin held in escrow although payment has been made to him already.
I kept reminding the seller to authorize Remitano to release the coin kept in escrow but could get no response from him.
Meanwhile, it was disappointing to see Remitano taking no active steps to get the seller to authorize the release of the coin.
Finally, after waiting for more than 24 hours, I reminded Remitano that they should release the coins immediately as I have already produced proof of payment to the seller and Remitano through their system. They did release the coin immediately after that but it appears that they would have done nothing and kept me waiting if not for that reminder.
I would have expected Remitano to have taken proactive steps in such circumstances by engaging with the seller and reminding him that if no response is forthcoming from him within, say, 12 hours, they would release the coin in escrow to the buyer. Instead, they simply waited, doing nothing, whilst I did all the work to get the seller to respond without success.
As long as the seller authorizes the transfer of the coin promptly, which in most cases they do, you will have a pleasant experience trading on Remitano.