We purchased a wristlet during the 20% off sale. Then, about a week and a half later they retired the style, so a $78 wallet turned into a $39 wallet. When we emailed customer service about a price match, they refused saying the time frame for price adjustment was up. We were asking for nearly $20 back, just to be refunded to our card. So, avoid their customer service at all costs, and price matches, might as well not bother trying.