My boyfriend is a barber and for Christmas i thought to myself "Why don't I get him some clothing that has his logo for him to wear and help market himself". Before I began my order, I noticed the great reviews for Rush Order Tees. I placed this order about a MONTH before Christmas i figured. It should be exactly how I'm ordering it online! I ordered a Black Hoodie, Black Crew T-Shirt, and a White Crew T-Shirt. Through online I added his barber logo. I had selected the golden lettering to make the logo would stand out better. This order was supposed to be GUARANTEED SHIPPING by December 19,2019! I even emailed the company to find out what was going on and when my stuff would arrived. Through email they guaranteed it would be here by the 19th. My order did not arrive until the 21st and even then I had to go track it down from an access point that is about 20 mins away from my home! So not only did I have to pay for the product I had to waste gas to go pick it up instead of it being delivered. Once I picked up the package, I IMMEDIATELY opened it because I wanted to make sure it was going to look good. To my surprise it was nothing like what was displayed online! The logo wasn't even gold! The product looked so fade as if it had been put through the washer a bunch of times! And on top of that they did NOT send me the White Crew T-Shirt I ordered! They sent me 2 hoodies and a black t-shirt. My order was wrong, the lettering was horrible, and now it's 3 days until Christmas and the main gift is ruined. I have never been so upset over anything as I was for this ordered. I do not recommend ordering their products! Beyond disappointed. So much for being able to surprise my boyfriend for Christmas. Attached are the screenshots of my order, email, and the picture of the logo from the clothing once I opened the bag. I just contacted rush order tees. I just want my money refunded and everything sent back. I didn't get a resolution over the phone, I just have to wait for someone to reach back out to me for an "investigation".
Hey Devyn. Thank you for reaching out. We apologize for everything on our end. We want to do everything we can to make things right. I just passed your info over to our customer care team. Someone will reach out today about resolving this issue.