Giggi W.

I signed up for a free trial from avg. Though I was asked to leave a card during the trial, I was assured my card and profile would be deleted immediately if I decided not to join. I decided at the end of the trial to go with another antivirus company I deleted my profile myself including my card info never giving it another thought. Until I saw 2 separate charges from avg. I contacted them but the girl that apparently handles all their customer service issues absolutely refused to return the charges they made without authorization. She and I went back and forth several days asking them to return my money. She refused every single time. I then reported her to Google Pay. It took them less than 3 days to investigate and reimburse one of the charges. I contacted avg to let them know that they would only be responsible for one charge. Again she refused. She told me to ask Google Play to reimburse the other charge because avg would not pay anything. She was incredibly rude. If this is who avg has for customer service,good luck. You're going to need it.